Malaysia
Singapore
Architecting AI-Driven Business Transformation Workshop
Workshop Overview
Architecting AI-Driven Business Transformation Workshop
This workshop enables participants to design an end-to-end AI-driven transformation journey using a Business Architecture approach to connect customer needs, business capabilities, and AI technologies to deliver measurable outcomes.
What You’ll Learn
- AI Vision & Business Opportunity — understand customer needs to uncover where AI can create business value, and define the AI transformation vision, goals and success metrics aligned to business strategy.
- AI-Powered Customer Experience & Service Design — design AI-enabled customer journeys using automation, personalisation and AI agents, and reimagine services to enhance engagement and business outcomes.
- AI Capabilities & Operating Model — assess the business capabilities, technology and governance required for AI transformation, and identify capability gaps across people, processes and technology.
- AI Transformation Roadmap & Value Realisation — prioritise AI use cases by business impact and feasibility, and develop a phased roadmap with measurable ROI and clear outcomes.
Upcoming Workshop Schedule
- Malaysia — 28–29 October 2026 (2 days)
- Singapore — 8–9 October 2026 (2 days)
Key Benefits
- Practical hands-on workshop - engage in interactive exercises and apply AI transformation concepts to realistic business scenarios.
- Business-first AI approach - focus on achieving business outcomes first, not technology, using proven Business Architecture methods.
- End-to-end transformation framework - connect strategy, customer experience, business capabilities and execution into a single AI transformation roadmap.
- Global best practices - learn industry-recognised practices from the IASA BTABoK combined with leading AI transformation approaches.